Skip Navigation

Guest Management Assistant

Salary: £19,300 per annum (FTE)

Location: Fairford, Gloucestershire

Job Type: Full Time (Fixed Term Contract - expires 20th July 2018)

About Us: 

A great opportunity to join the team behind the world's greatest military air show has now become available. We are looking for a talented and professionally minded Guest Management Assistant to join our friendly and highly-regarded team as we prepare for The 2018 Royal Air Tattoo; celebrating the centenary of the Royal Air Force.  This is a unique opportunity for anyone wishing to progress their career in event/ guest management in a world class, international and dynamic environment.

The RAF Charitable Trust Enterprises organise a host of aviation related events including the Royal International Air Tattoo that attracts 160,000 visitors for a weekend of spectacular aviation action every year.  Our commercial activities enable us to gift our profits to The RAF Charitable Trust in order to foster and encourage an interest in aviation amongst young people and to inspire the next generation of aerospace professionals - whether engineers, pilots or ground crew. If you are a resourceful and efficient administrator with strong interpersonal skills we would be delighted to hear from you. 

Main Responsibilities include:

Managing event RSVPs communications (spoken and written) and logging information efficiently and accurately 
Maintaining and updating the RAFCTE Guest CRM System 
Passing on critical information to the Guest Management Executive
Providing general office administration support for the Guest Management team 
Organising VIP visits (managing coach/ taxi transfer, external catering, meeting room management, passes, tickets 
        etc. as required)
Liaising with other departments across the company (as needed) to support the Guest Management Team 
Assisting with day to day requests 
Managing issues diplomatically as they arise; escalating concerns to ensure speedy resolution
Communicating with volunteers; ensuring information is kept up to date and queries are addressed 
Managing the diary for the Guest Management Team, addressing conflicts as they arise
Ensuring the database/ CMS is up to date and accurate at all times
Helping to prepare content for communications and materials ( team briefs, reports, announcements etc) 

About You:

To be suitable for this role you will have: 

Event management experience
Personal initiative to manage complex requests/ diary conflicts etc. 
Diplomacy skills, with an ability to ensure confidentiality at all times
Strong communications skills, preferably having worked in a VIP/ formal / protocol environment
Excellent administrative and IT skills  - with advanced Microsoft Office and database management skills
Excellent organisational and problem solving skills
An ability to prioritise tasks and deliver to agreed timescales and deadlines
Excellent oral and written communication skills
Strong numeracy skills
An ability to remain calm and focussed under pressure 
Strong presentation skills (written and verbal)
The ability to work on your own initiative 
A trustworthy, reliable and honest approach
A flexible approach and a desire to go above and beyond 

What we offer:

Company Pension
Online training opportunities
Employee Assistance Programme
Fitness and wellbeing opportunities 
Great Place to Work Social Events

Next Steps:

Interested applicants should apply with a cover letter and current CV highlighting their suitability for this role. 


“It was an epic spectacle, as magical as anything you've ever seen in the West End, and as loud as anything you've ever heard at Knebworth.”

Jeremy Clarkson, Television Presenter

“All the thrills, excitement and noise of a Grand Prix, but in the air!”

Jenson Button, Formula 1 Racing Driver

“This is the best airshow!”

Buzz Aldrin, Apollo 11 Astronaut

Sign up for emails about the Air Tattoo, Concerts and Merchandise