RIAT 2008 TICKET REFUND UPDATE
TICKET REFUND UPDATE - 15 August 2008
We are pleased to report that we are well on track with the massive task of issuing refunds to those who purchased the tens of thousands of admission and other tickets for this year's Air Tattoo that unfortunately had to be cancelled due to the effects of the extreme weather.
The team here are making excellent progress and approximately 85% of the task is already completed so it should be possible to conclude all of these refunds within the forecasted 8 week deadline set when the event was cancelled.
The Royal Air Force Charitable Trust Enterprises is grateful for the patience and understanding of everyone involved during this difficult and challenging time.
TICKET REFUND UPDATE - 25 July 2008
The process of refunding the many thousands of people who bought tickets for this summer’s Royal International Air Tattoo is underway.
Ticket agencies Ticketmaster and SEE Tickets are starting to issue automatic refunds for tickets purchased through them. Booking fees are also being refunded, where applicable. Anyone who purchased tickets from the above agencies and who subsequently returned their tickets to us for a refund need take no further action. Whilst we shall retain the tickets, the refunds are being automatically issued by Ticketmaster and SEE Tickets.
Tickets purchased via the Air Tattoo website, the Air Tattoo hotline or by filling in a booking form will begin being refunded next week and will be processed on a first-come, first-served basis. Refunds, including the booking fee where applicable, will be made by the same method the tickets were originally purchased.
With regards tickets purchased from external outlets including Barclays Bank, Robert Dyas, Tourist Information Centres, Post Offices, shops and garages, these are all being processed centrally by the Royal Air Force Charitable Trust Enterprises in order to maintain a full audit trail. Refunds for tickets purchased via these outlets will all be paid by cheque.
Tickets purchased by any other authorised means should be returned to us. For an explanation of how to claim, see Refund Policy. Please note that all applications for a refund should be received by the Royal Air Force Charitable Trust Enterprises by October 14, 2008.
Air Tattoo Director of Finance and Trading, David Higham, said: “We are acutely aware of the disappointment many people understandably felt following the cancellation of the Air Tattoo earlier this month and the last thing we want to do is keep people waiting for their refunds any longer than is strictly necessary.
“I am pleased that so soon after the airshow, we have been able to establish a robust process of administering tens of thousands of ticket refunds. Due to the large number of applications involved, there will inevitably be some people who receive their refunds before others but we are doing everything possible to refund people as quickly as possible.”
