FRIAT FAQs
When will the FRIAT passes be mailed out?
Show answer
We
hope to have FRIAT passes posted out early June 2021.
Which Customer Entry Point (CEP) do we use on Thursday and Monday?
Show answer
The Blue Car Park and Customer Entry Point will be open to FRIAT members for access to the enclosure on Thursday and Monday unless you are told otherwise by email/or road signs.
Which Customer Entry Point (CEP) do I use on Friday, Saturday & Sunday?
Show answer
You use the Customer Entry Point (CEP) dedicated to your approach route (Green, Red, Blue or Yellow if arriving by coach/bus). If you arrive via the Blue route you can utilise 'Gate J' which will be open to FRIAT members only 7.30am - 9.15am. This gate gives FRIAT members an exclusive path to the Blue CEP and hence far quicker access to the Enclosure.
How do I get to 'Gate J'?
Show answer
To get to Gate J, by car you need to arrive and depart using the Blue route and park in the Blue Car Park. The traditional access Gate for the Blue CEP is Gate K and as you look at the Blue CEP Gate J is to your right. FRIAT volunteers and Security Stewards will be on-hand, at Gate J, to confirm FRIAT Membership and manage queuing.
Can I buy access to the FRIAT enclosure for Monday only?
Show answer
No, the membership packages are MACH-1 (2 days - Sat & Sun), MACH-2 (4 days - Fri to Mon) or MACH-3 (Weds to Mon). At the moment we do not sell individual days.
How do I book a 'white chair'?
Show answer
These are for FRIAT members who have a blue badge/ or severe mobility issues that mean they are not able to access the grandstand. These are allocated on a first come first served basis when you make your booking.
I want to bring my child/partner/friend to the show on Saturday - can they use the enclosure with me?
Show answer
No sorry, access to the enclosure is for FRIAT members only. There is not sufficient space for additional guests to be given access during the public show days.
Can I choose where I sit in the Grandstand when I arrive?
Show answer
Seats are allocated in advance and your seat number will be printed on your FRIAT pass. You can make requests for a specific seat at the time of booking but these cannot be guaranteed.
I can no longer come to the show can I get a refund?
Show answer
Tickets may be cancelled prior to 1/6/21 and you will be reimbursed
the value of your booking less the £20 administration fee.
Order cancellation requests can be made either by email to: FRIAT@rafcte.com. Or by calling 01285 713456.
After 1/6/21 all tickets are non-refundable and no refunds will be made. All booking and administration fees are non-refundable.
Enclosure packs will be posted prior to the show. Lost or damaged FRIAT passes cannot be replaced prior to the show. In the event of loss or damage please contact: FRIAT@rafcte.com
What if I don't want to purchase my FRIAT membership via the internet?
Show answer
You can do so by contacting Customer Services here.
How do I access the FRIAT member's area of the website?
Show answer
When your booking is confirmed you will be sent an email containing the password to this area.
back to top
