Update - Thank You for Your Continued Support
Published: 07 Apr 2020
Air Tattoo Supporters,
Thank you very much for your patience at this most difficult of times.
Since the cancellation of the 2020 Air Tattoo, we have received requests from customers about refunds and the possibility of rolling tickets forward for Air Tattoo 2021 - our 50th Anniversary. Consequently, the team has been working hard to establish a way to make the process as simple as possible.
I am pleased to say that our ticketing portal is being developed to allow you to select a ticket refund or roll-over option. This will be an automated system, rather than having to contact our customer services department, and will be live in mid-May. We will send you an e-mail next month with further instructions and to confirm when the system will activate. We have also had requests on donating to our parent charity, the RAF Charitable Trust, and this option is covered in our Q&A here
As a result of the cancellation of the Air Tattoo, and like many companies across the country, we have placed the majority of RAFCTE employees on furlough leave as part of the government's Coronavirus Job Retention Scheme. This means that we will have limited website and social media updates and our normal company services, including the customer services team, will not be available. Please rest assured our absolute priority is to deliver a fantastic 50th Anniversary Air Tattoo in 2021 and our normal services will resume as soon as circumstances permit.
I would like to thank you, our loyal customers, our sponsors and commercial partners, our suppliers and, of course, our volunteers and permanent team at this trying time. Thank you for your forbearance. Please keep safe and, on behalf of the whole Air Tattoo team, I wish you and your families well. I look forward to confirming when our automatic ticket system is live and to a spectacular Golden Jubilee next year.
Best Wishes and Thank You