Refund and Cancellation Questions and Answers
Please see the latest information about refunds here. This information was published on 7 April 2020.
- Can I have my money back / How do I get a refund?
ANS: Yes, you will be able to apply for a refund or potentially carry over to 2021 what you paid for this year's show. Our ticketing portal is being developed to allow you to select a ticket refund or roll-over option. This will be an automated system, rather than having to contact our customer services department, and will be live in mid-May. We will send you an e-mail next month with further instructions and to confirm when the system will activate.
- When will I get my money back?
ANS: We will send you an e-mail in the middle of May with further instructions of how to claim your refund and to confirm when the system will activate.
- Instead of a refund can I have a 2021 ticket?
ANS: Yes, we will send you an email in the middle of May with further instructions of how to do this.
- Will I be charged an admin fee for a refund? / Will I get all my money back?
ANS: You will not be charged an admin fee for a refund. More information will follow in mid-May.
- Should I be trying to claim back from my credit card provider?
ANS: We request you don't try and claim back a refund from your credit/debit card provider, if you bought by credit/debit card as we will have a process to enable you to do this through our own systems which we need to do for auditing.
- Can I talk to someone about my ticket refund?
ANS: As a result of the cancellation of the Air Tattoo, and like many companies across the country, we have placed the majority of RAFCTE employees on furlough leave as part of the government's Coronavirus Job Retention Scheme. This means that we will have limited website and social media updates and our normal company services, including the customer services team, will not be available. You will receive an email in mid-may to explain how you can get your refund.
- What about the accommodation and travel arrangements I have made? Will I be refunded?
ANS: If your accommodation and travel arrangements were made directly between you and the provider, our advice is for you to contact them as soon as possible to find out what their refund policy is.
- How do I donate to the Royal Air Force Charitable Trust?
Should you wish to donate to the Air Tattoo's parent charity you can do so their Virgin Money Giving page HERE.
- Why are you cancelling now when the airshow isn't until July, Covid-19 will have blown over by then?
ANS: We feel continuing to plan for an airshow in July amidst such uncertainty and public concern would not only be irresponsible but would also distract many of those normally involved in the airshow from dealing with the far more important impact of Covid-19.
- Why can't you reschedule the show for later in the year?
ANS: Organising the Air Tattoo is an immensely complex process. The July plan, as it stands, could not simply be lifted up and moved to Sept/Oct. There are too many moving parts that could not be rescheduled later in the year. It is likely to be the same for events such as Glastonbury and Euro 2020 who, like us, are unable to reschedule.
- Is the Air Tattoo postponed or cancelled?
ANS: RIAT 2020 is cancelled. However, it is our intention to be back in 2021 to celebrate the airshow's 50th anniversary.
- Will there be an Air Tattoo in 2021?
ANS: 2021 will mark the 50thanniversary of the Air Tattoo and we are now focused on planning a spectacularGolden Jubilee.
- When will tickets for 2021 be on sale?
ANS:We are already planning for the Air Tattoo 50thAnniversary in 2021 and tickets will be on sale as soon as we know more about the current situation and have shut down our systems from 2020.