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Customer Experience - Air Tattoo CREW

Royal International Air Tattoo


Royal International Air Tattoo
Royal International Air Tattoo
Royal International Air Tattoo
Royal International Air Tattoo

Customer Experience - Air Tattoo CREW

Job Title: Customer Experience - Air Tattoo CREW

Location: Fairford, Gloucestershire

Role Grade: Volunteer  
Personnel Group: Volunteer 
DBH Team Leader: Air Tattoo CREW Manager

About the Role:


The Air Tattoo CREW is the Customer Experience team at the Air Tattoo, providing a personal connection to our visitors to ensure they have a first-class customer experience. 

We are looking for enthusiastic, friendly, confident people who will enjoy engaging with our visitors from around the world.  You are required to have customer services/front of house experience.

Main Responsibilities will include:

  • Meet and greet visitors, welcoming them to the show
  • Give visitors information and directions to important/interesting locations/activities by ascertaining their needs.
  • Interact with visitors at all opportunities, for example offering to take photos of families, 'high-fiving' crowds with large red aircraft 'hands'
  • Help manage queues when required and provide a distraction to queuing visitors by chatting to them and answering their questions
  • Be able to identify visitors who might need help/advice and be able to assist
  • Have extensive knowledge of what's on the showground and where it is.
  • Know what time key activities are (flying displays, Red Arrows meet & greet etc.)
  • Know what to do in the event of an emergency (visitor collapses, lost or found child, etc. and who to call on for assistance)
  • Thank visitors as they leave the show

What commitment is required?·        

  • 13 -16 July 2023
  • Attend training session on 17 June 2023 

Why volunteer to be part of the Air Tattoo CREW team?      

  • Camping pitch for the period that you are volunteering·        
  • Three meals a day in one of our onsite diners·        
  • Two complimentary tickets for the Air Tattoo

Next Steps:

Interested applicants should complete the following application form

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