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Frequently Asked Questions

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If the FAQ's do not answer your question and you would like help from one of our advisors, please get in touch using the contact form here.



Buying Tickets

Can I buy tickets on the day?

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Tickets for the Air Tattoo must be purchased in advance. Tickets will not be available to purchase at the entry gates. You can purchase tickets online on the day as long as they are available. 
 

Park and View tickets are the only tickets that are purchasable on the gate. 


What ticket concessions do you give?

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  • Under 18s can attend FREE of charge with a ticket-holding adult.
  • Parking remains free of charge for ticket holders. We also have discount admission tickets for those not bringing their car and who are attending by Shuttle Bus or Park & Ride.  
  • We offer a Carers/Personal Assistants concession - please see the appropriate section of the FAQ.
  • We have a limited number of discounted tickets available from Defence Discount Service until 31 March OR until the discount is sold out. 
  • We believe these discounts are fair and enable us to still raise funds for our parent charity; the Royal Air Force Charitable Trust. 
  • We also give over 5,000 tickets to schools to enable teachers and pupils to experience our amazing science, technology, engineering and maths (STEM) activities in the TechnoZone®.
  • For 2020 ticket pricing see the next FAQ.

What are the ticket prices for 2020?

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  • RIAT 2019 saw ticket prices the same for each of the three days.
  • The feedback we received from some visitors was that ticket prices for Friday and Sunday should have been cheaper than for the more popular Saturday. 
  • We are committed to ensuring the flying display programmes on Saturday and Sunday are the same where ever possible (notwithstanding factors that are outside our control). Nevertheless, we are keen to encourage people to attend on the Sunday, simply because of the overwhelming demand we traditionally experience for Saturday which sells out early every year.
  • So, for a limited period, tickets on these days will be cheaper; on the Friday by £10 and on the Sunday by £5. 
  • People who attended on the Friday in 2019 and who plan to return on Friday in 2020 will make an even bigger initial saving of £15 until 2 December and will have been emailed a special discount code.
  • We also offer multi-day discounts with an additional £5 off for two days and £10 off for all three days as there is so much to see and do, both in the air and on the ground. 
  • Parking remains included as part of your admission ticket, when not purchasing our subsidised admission with Swindon shuttle bus or Cheltenham Racecourse park & ride options. 
  • We are also continuing with our Free entry for Under 18s (increased from Under 16s) that attend with a ticket holder, so it's great value for all the family (Show open for 11 hours on Friday and 12 hours on Saturday/Sunday).

How do I apply for a pair of charity tickets for my School/Club/Organisation?

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In order to manage the process of donating free tickets to other groups, organisations and charities the following criteria applies. Ticket donations for fundraising will be considered for the following:

1. Schools and community groups situated within five miles of RAF Fairford

2. Organisations or other registered charities whose work clearly supports or relates to our own mission: to PROMOTE the Royal Air Force, to SUPPORT its people now and into the future and to ENCOURAGE air-mindedness and the aviation-related education of youth.

Applications will not be considered from individuals or groups wishing to attend the Royal International Air Tattoo, only for fundraising events.

Apply for charity tickets HERE. Applications close 31 May 2020. 

Do you have a family ticket?

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We do not need to have a 'family' ticket as children aged under-18 are free of charge and we do not restrict the number of children per adult. When placing your order on our website please do not forget to order the relevant number of free child passes.

Do children need a ticket for the Viewing Village/Pimms Flight Deck/Cotswold Club/ First Class Lounge?

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Children 4 years old and under do not require a ticket as long as they do not occupy a seat. Children aged 5 years and upwards require a ticket, but please note children under the age of 5 are not permitted in the Cotswold Club.

Why have I been charged an admin fee when I have printed off my tickets?

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The admin fee charged per booking is comparable with other ticket sellers. It pays for the secure transaction facility, installation and maintenance of computerised ticket processing and ticket scanning hardware and software, telephone lines, labour, and other costs associated with ticket purchase and delivery.

 

Can I book to attend the Air Tattoo as part of a coach trip/group?

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Yes, you can. Many of our visitors leave their cars at home and come by coach.

If you bring at least 20 adults and travel in one vehicle you will receive a coach operators discount . If you want to book at least 20 tickets but travel in separate vehicles we can still offer a discount.

You can see the confirmed coach operators list HERE.

Is the payment process secure?

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We process payments using Sage Pay. See their explanation of browser security, and what to look for, here: www.sagepay.co.uk/support/32/are-my-card-details-secure 

My tickets have someone else's name on them. Can I use them?

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Yes, the name on the tickets refers to the person who purchased them and doesn't reflect who can get entry to the Air Tattoo.

I have a coach ticket - how do I upgrade to an enclosure?

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If you have a ticket through a coach operator and wish to upgrade, just call us on 01285 713456 (9am - 5pm).

Do you have a waitlist for tickets?

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We now have a waitlist so you can register your interest in enclosures that have sold out. Tickets are offered on a queuing system, in order of those that expressed an interest first. Signing up to the waitlist does not guarantee that enclosure places will become available. Find out more HERE
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Tickets General

When will I receive my Air Tattoo ticket?

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Purchasers will receive a booking confirmation when your order is placed. Your e-ticket will be sent out to you two weeks prior to the show. 

If you have booked our Viewing Village, Pimms Flight Deck or Cotswold Club upgrades, you will receive an enclosure e-ticket two weeks prior to the airshow, rather than a pack in the post containing your letter and enclosure pass. This e-ticket is your access to the enclosure and will include information relevant to your visit.

 

Visitors to our Aviation Club, First Class Lounge and Lightning Pavilion will receive their enclosure packs in the post close to the show.



Why haven't I received my e-tickets/ I have deleted the email with the link to my e-tickets?

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You will receive your e-tickets two weeks prior to the show. 

If you did not receive this email (this may be because your email address was incorrect) or have deleted it in error you may download your e-Tickets by accessing your order on the website.

  • Login HERE with the email address and password you used to place the order.
  • Click on Completed Orders
  • Click on the relevant order reference.
  • Click on 'Download your e-Ticket'

Does it matter what name is printed on the tickets?

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No - the name on the ticket will not be checked. 

I can no longer attend. Can I return my tickets for a refund?

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Tickets can be cancelled and monies reimbursed (less the £20 administration fee) up to 5:00pm on Monday 1 June 2020.

Order cancellation requests must be by phone on 01285 713456  (Mon - Fri 9.00am - 5.00pm).

All administration fees are non-refundable.



Can I change my tickets for a different day?

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If you need to change your booking this will only be possible if admission tickets for both days are still on sale. There will be an administration fee of £20 payable on all order changes. 

Please call Customer Services on 01285 713 456 (Mon - Fri 9.00am - 5.00pm).

No exchanges will be made after 5.00pm on Friday 3 July 2020.

 

How many FREE under 18s can I bring with me on a standard admission ticket?

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You can order up to 10 child tickets per booking through our website. 

We do not restrict the number of children per ticket holding adult. If you require more than 10 children's passes you should login to your account HERE and add to your order, or call us on 01285 713456 (9am - 5pm). 

I need (additional) FREE child passes?

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Either call us on 01285 713456 (9am - 5pm) and we can issue you with more child passes. However, if you turn up at the gate with children under-18 who do not have passes they will be allowed in.

My Child is 17 will I be asked for ID?

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You may be asked for ID/proof of age, so bring some with you just in case.

What will you do if someone turns up over the weekend without a ticket?

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People turning up at the entry gates without a ticket will be turned away.

Do I need to list how many cars I am bringing?

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From this year you do not have to, as we have both sophisticated car park tracking technology in place along with years worth of historical data on traffic behaviour and vehicle numbers. 

Can I sell my ticket?

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Tickets can be cancelled and monies reimbursed (less the £20 administration fee) up until midnight on Monday 1 June 2020. For ticket cancellation requests you must phone 01285 713456 (Mon - Fri 9.00am - 5.00pm).

For those wishing to sell their tickets from 1 June onwards, we request that you do not do this via online auction sites such as eBay. We actively monitor sites like this and if we are able to identify the seller we will contact them asking the tickets to be removed from sale. However, selling at face value to friends, family or colleagues is acceptable. 

Can I watch the displays online?

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Yes! PlanesTV will be streaming the Air Tattoo live.
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Disabled Facilities

Is there a concession for Personal Assistants/Carers?

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Yes, all visitors in receipt of the middle or higher/enhanced rate of DLA, PIP, Mobility Allowance or Attendance Allowance attending on the public days of the show (Friday, Saturday, Sunday) are entitled to bring one PA/Carer free of charge 

The PA/Carer concessionary ticket must be requested when placing your order by telephone and full details can be found HERE

Children (aged 17 years and under) with a disability must be accompanied by a paying adult, as with all child tickets for the venue.

Please note there are no PA/Carer concessions available for Park & View on Wednesday 15, Thursday 16 or Monday 20 July or for any of the public enclosures on the showground.

To book please call our Customer Services Department on 01285 713 456 (Mon-Fri 9am-5pm)

Is there a viewing area specifically for disabled visitors?

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Yes - there is a Disabled Enclosure located on the crowdline in the Blue Zone of the showground. Tickets for the Enclosure must be purchased in advance and cost £8.00 each for the disabled person and their PA/Carer. If extra tickets are required for the Enclosure there is a cost of £20.00 per person (aged 5 years and over) up to a maximum of two tickets per disabled person.

Features include:
  • An outside enclosure (no shelter) on hardstanding
  • Crowdline position in the centre of the showground
  • Disabled/accessible Toilets (including a high dependency unit)
  • Tables and chairs
  • Enclosure wristband to enable access throughout the day
  • Team of volunteers to answer questions and help you enjoy your day

There is a Showground Shuttle Bus Stop within a 5 minute (approx) walk from the Enclosure. There will also a golf buggy available to transfer people with mobility difficulties from the Bus Stop to the Disabled Enclosure.

To book please call our Customer Services Department on 01285 713 456 (Mon - Fri 9.00am - 5.00pm)

How far is the Disabled Enclosure from the Customer Entry Points to the showground?

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The Disabled Enclosure is located approximately 30 minutes by foot from the Yellow Customer Entry Point, approximately 20 minutes by foot from the Red Customer Entry Point, approximately 5 minutes from the Blue Customer Entry Point and approximately 10 minutes from the Green Customer Entry Point. The Customer Entry Point is where tickets are checked and access is gained to the showground from the car parks.

There is a Showground Shuttle Bus Stop within a 5 minute (approx) walk from the Enclosure. There will also be a golf buggy available to transfer people with mobility difficulties from the Bus Stop to the Disabled Enclosure.

Is there a disabled car park?

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Yes, there are two designated disabled car parks. One is close to the Customer Entry Point in the Red Car Park and the other is close to the Customer Entry Point in the Green Car Park.

Visitors with a Blue Badge are automatically entitled to park in the Designated Disabled Car Parks. Please ensure you have your Blue Badge details to hand when calling to book (01285 713 456 Mon-Fri 9.00am - 5.00pm).

Visitors who receive the higher/enhanced mobility component of DLA/PIP, can apply for a RIAT Disabled Parking Permit which will allow them to park in the designated disabled car parks.

Visitors who hire an electric scooter/manual wheelchair from the Event Mobility Charitable Trust, but do not have a Blue Badge or receive the higher/enhanced mobility component of DLA/PIP can also apply for a RIAT Disabled Parking Permit allowing them to park in the Designated Disabled Car Parks. Please have your Event Mobility booking reference number to hand when calling to book (01285 713 456 Mon-Fri 9.00am - 5.00pm). 

The closing date to apply for a RIAT Disabled Parking Permit is Friday 10 July.

There is no designated disabled car park in the Blue Car Parks and we recommend that visitors with mobility difficulties do not park here as they are all field car parks with uneven ground and are some distance from the Blue Customer Entry Point.



Can I bring my own mobility scooter?

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Yes - but please ensure that the battery is fully charged before your arrival as there are no facilities available to recharge them should they go flat. 

We also recommend that you bring a puncture repair kit/pump in case of a flat tyre.

Are there disabled/accessible toilets on the showground?

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Yes, there are disabled/accessible toilets in each toilet block on the showground. There are also disabled/accessible toilets and a High Dependency Unit (HDU) in the Disabled Enclosure. If you haven't booked a place in the Enclosure but need to use HDU at any time during your visit to the Air Tattoo, please speak to the staff in the Disabled Enclosure. If you have your own RADAR key please bring it with you.

Is there a High Dependency Unit (HDU) on the showground?

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Yes, there is an High Dependency Unit (HDU) in the Disabled Enclosure. If you haven't booked a place in the Enclosure but need to use HDU at any time during your visit to the Air Tattoo, please speak to the staff in the Disabled Enclosure. If you have your own RADAR key please bring it with you.

Is the showground suitable for wheelchairs and mobility scooters?

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There is a large amount of hardstanding along the Showground where the static aircraft are parked however there is also a grassed area from the hardstanding to the crowdline which can be uneven in places and not always practical for wheelchairs and mobility scooters.

Can I bring my assistance dog to the Air Tattoo?

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We welcome all registered guide dogs, hearing dogs and medical alert dogs at the Air Tattoo. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or a jacket.

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Travel and Accommodation

Where can I find camping in the nearby area?

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There is an Official Air Tattoo Campsite and you will be able to book from mid-October. 

Further camping details are available from our accommodation/local area page of the website.

Is there an official campsite?

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Yes, there is an Official Air Tattoo Campsite. Booking is avaliable from mid-October.

I do not drive and/or do not have a car, how else can I travel to the show?

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We offer a Shuttle Bus service from Swindon Bus Station and a Park & Ride from Cheltenham Racecourse, details of these can be found here.

Full details on how to get to the Air Tattoo can be found here.

Where can I find accommodation nearby?

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Local accommodation tends to be booked well in advance of the event and it is, therefore, best to book early. To find nearby accommodation please see our accommodation/local area page in the 'planning your visit' section of the website.

Can I get dropped off at the show?

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You cannot be dropped off at the show. Due to the one way system that is in operation, there is no feasible way to drop off or pick up at the Air Tattoo.


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Opening Times

What time does the show start/finish?

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Friday 17 July the showground is open 7.30am until 6.30pm with a flying display starting at 11:00am for at least four hours.

Saturday 18 and Sunday 19 July the showground is open 7.30am until 7.30pm with a flying display from 10.00am until 5.30pm.

What time is Park and View open?

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Wednesday 15 July: 7.30am - 7.30pm

Thursday 16 July: 7.30am - 7.30pm. 

Monday 20 July: 7.30am - 4.30pm.

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Parking

Is there parking on concrete for motorbikes and is there somewhere I can leave my crash helmet?

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Both Red and Green Car Parks have hard standing. We would not recommend using Blue Car Parks as these are grass car parks with uneven ground which could be unsuitable for motorbikes. 

You can leave crash helmets/leathers etc. in our free of charge Drop Zone (left luggage) which is situated in the Blue Service Station next to the Information Point.

What is the postcode for Sat Nav purposes?

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GL7 4EG will get you close to the event but once you pick up the colour coded AA road signs you should follow the signs and not the Sat Nav.

Can I get back to my car during the day?

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You can have re-admittance to the showground up until the showground closes. Please check with the gate team before leaving the showground and they will give you more information and a hand stamp for re-entry.

Can I bring my bicycle into the showground?

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Bicycles are not allowed on the Showground, however there will be a bespoke bicycle rack at each of the main customer entry points (Blue, Red, Green but not Yellow) for you to securely lock your bicycle. However, we don't mind if you lock your bicycle to the external fencing.


 

 

Is parking on hard standing (concrete) or grass?

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Both, it depends on which traffic route you come in on - Red and Green Car Parks are mostly hardstanding and Blue Car Park is all grass. 

What time do the car parks open?

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The car parks are open from 6:00am on Friday 17, Saturday 18 and Sunday 19 July 2020

Do you have disabled toilets in the car parks?

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Yes we do, however we recommend that you avoid the Blue Car Park due to it being on grass.

Do you have electric car charging points?

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We do not. Our car parks are temporary and therefore we cannot install the required infrastructure. 
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Aircraft

What aircraft will be at the 2020 Air Tattoo?

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Aircraft are only added to our participation list when we have written confirmation of their attendance. We start updating this in the new year. You can view aircraft confirmed on the aircraft participation page. This is updated regularly once we have started to receive confirmations. Due to reasons outside our control, a number of aircraft displays may appear on different days for reasons such as display team commitments. 


 

Why do some aircraft only display on one day?

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We would like nothing better than to stage every flying spectacle, especially the set pieces, on every day but sadly that is not always possible. We are conscious of not wanting to disappoint people who have bought for specific days so, where we do have a chance to influence this, we do try and balance things out if we can. However, this is not always possible. When it comes to participating aircraft, we are often led by the requirements of the operator - and even factors like poor weather on the day can affect what we can put on due to different display heights etc.

We are sensitive to the fact that some people might feel disappointed that they are missing out on a particular day's entertainment but the reality is that these days, unless a person attends throughout, they are inevitably going to miss a specific display or flypast.  We are grateful of all those that send aircraft to participate in the flying and static displays at the Air Tattoo and hope that they will continue to support the show and therefore the work of the Royal Air Force Charitable Trust, our parent charity.   

Are drones permitted near RAF Fairford?

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Absolutely not. It is illegal to operate drones in the vicinity of an airfield. Flying a drone around RAF Fairford constitutes a criminal offence. On-site, 24 hours a day, at the Air Tattoo are Gloucestershire and Wiltshire Constabularies, the Ministry of Defence Police and the Royal Air Force Police. All of these agencies can be called upon to respond to reports of drone activity. 

The Civil Aviation Authority has established a Restriction of Flying Regulations under Article 239 of the Air Navigation Order at and in the vicinity of RAF Fairford. A Restricted Airspace (Temporary) will be established during the period 15-20 July 2020.

The UK Civil Aviation Authority's Drone Safe helps you understand how to safely operate them. Find out more details on the Drone Code here: dronesafe.uk/drone-code/

What's the difference in the show days?

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Friday will feature a flying display of at least 4 hours and part of the showground (Green) will not be open as there will still be some aircraft arriving for the static display and these will be sited in this area.

Saturday & Sunday - each year it is our ambition that wherever possible, the flying display for both Saturday and Sunday has the same participants however, situations do arise when set pieces or display acts can only perform on one or two out of the three days. This is due to a number of reasons such as the availability of airframes, a crew's flying hours, cost or other commitments elsewhere. 

We would like nothing better than to stage every flying spectacle, especially the set pieces, on every day but sadly that is not always possible. We are conscious of not wanting to disappoint people who have bought for specific days so, where we do have a chance to influence timings, we do try and balance things out if we can. 

We recognise that some visitors may be disappointed, however, our view is that a one day display is better than no days. The Air Tattoo is grateful to all participants for taking part in the Air Tattoo and, on the occasions they cannot perform on all three days, we believe our visitors would prefer one display/flypast rather than none.

What is the policy for inviting countries and their air arms?

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We work with the Ministry of Defence (MoD) and the Foreign & Commonwealth Office (FCO) to agree on the list of countries we wish to invite - and it's a long one! We write to the Chief of each air arm, inviting him/her and their aircraft to the Air Tattoo. We also send a copy of the invitation to their attachés at their Embassies in London and have a programme of visiting these in the Autumn prior to the following years' show. Finally, we follow up with letters to individual squadrons and tasking offices in each country.

How often is the aircraft participation list updated?

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Once we start receiving aircraft confirmations, usually a few months prior to the event,  the aircraft participation list will be updated weekly, on a Thursday at midday. There is more about the release of aircraft information in the FAQ above.

How is it decided if an aircraft will be in the flying display or the static park?

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We request specific aircraft types for both the flying and static displays and if we get a favourable response, the operator generally decides whether they will fly or be part of the static display. As you would expect we work pretty hard, to entice the 'very special' aircraft to fly, but cannot always guarantee success.

How do air arms determine if they will attend the Air Tattoo?

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The general rule is that Operations and Training come first - if there are flying hours and a budget available, then they may choose to use them for airshows. Most air forces will have a tasking office that collates all requests and then allocate aircraft to the shows that offer most value/benefit to them. These decisions are usually made between January and April, which is why some aircraft are confirmed later than others. And although it may be tempting, it is counterproductive for any individual to try and circumvent this system and contact them directly - these offices do not take kindly to it, so please be patient. 

Due to reasons outside our control, a number of aircraft displays will appear on different days for reasons such as display team commitments. 


When is the running order for the flying display put together?

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The flying display running order planning starts in May but will change weekly due to the additions, cancellations and the changing requirements of participants. It is not properly finalised until the week of the show and even then it can change, for technical, weather and/or pilot health reasons.

What is the policy on rescheduling flying acts in the event of disruption to the planned flying schedule?

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Our policy is not to reschedule. If the weather or an incident affects any part of the flying display programme, then unfortunately, those scheduled to fly during the period in question will lose their slots. We believe this is the fairest policy to all the crews who have generously travelled from all around the world to take part in the Air Tattoo.

Why do aircraft not use their flares in their display at the Air Tattoo?

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Sadly, given the configuration of RAF Fairford during RIAT, we have not been able to identify any location for parking armed aircraft that will satisfy the stringent MOD regulations covering explosive materials. This is not for the lack of trying!

Why do aircraft on the participation list sometimes cancel?

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There are numerous reasons why aircraft cancel, but operational commitments, higher priority tasking, technical issues and budget restrictions are the most frequent. When we receive notification of a cancellation we always go back to the operator to see if there is anything we can do to reverse the decision. Please be assured that we don't just take no for an answer!

If an aircraft cancels, does this free up money for another aircraft to be brought in?

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Generally no, as the majority of military participants attend at their own expense, knowing the charitable purpose of our parent - the Royal Air Force Charitable Trust. However, in exceptional circumstances where we are contributing financially, then we do look to source a replacement. Of course, the closer to the show it is, the more difficult this becomes, but we never stop trying and in the past, deals have been struck with only two days to go - for both military and civilian aircraft!

Can I fly into the Air Tattoo?

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As you are no doubt aware, the airfield will be incredibly busy over the period of the event with arrival and departure slots, and indeed dispersal space, at an absolute premium. For this reason, we will need to limit aircraft visiting on a daily basis to only those operated by:

  • Display Sponsors
  • VIP's - military or civilian

 

Tell me more about your approach to safety?

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All flying during the Air Tattoo is undertaken in accordance with UK MOD flying regulations and all display flying is overseen by a highly experienced Flying Display Director, supported by a Flying Control Committee all with extensive flying display experience from the Air Tattoo and elsewhere. The Royal Air Force Charitable Trust Enterprises is an active member of the British Air Display Association and European Airshow Council and is compliant with all UK regulatory requirements in respect of the organisation and management of public airshows. Safety is very much our number one priority and many of the safety measures we have in place are held up as the standard among other UK airshow operators. We collect very detailed data on where the aircraft fly and at what height and so we know that the flying activities at the airshow are in accordance with the existing flying regulations.

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At the Show

I have lost something at the show who do I contact?

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Any initial post-show lost property enquiries should be directed to the Property Officer at Gloucester Police HQ at Waterwells, Quedgeley on 01452 753415. 


 

If I lose my child, what is the quickest way to inform someone and locate them?

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The information point at the Blue Service Station deals with lost and found children, please make your way there and/or inform a member of the Air Tattoo CREW. Please ensure any children you bring to the show to wear a child safety wristband, available from any entrance gate or information point, as this will considerably speed up the time it takes to reunite you with your child.

Where can I purchase a Souvenir Programme?

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Packed full with lots of helpful information and features, the Souvenir Programme is available at the entrance gates and official outlets around the showground.

You can also buy your Souvenir Programme in advance as a click and collect option; you will be emailed a voucher to enable you to collect your copy on arrival at the show. Find out more HERE.

Can I bring my own food/picnic/foldaway chairs etc.?

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Yes, you are welcome to bring your own food and drink although mobile catering is also provided on the showground. You may bring fold away chairs or picnic blankets to sit on and can leave these and picnic/coolboxes in the free of charge Drop Zone (left luggage) at the Blue Service Station.

Can I have a barbeque on the airfield?

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No, these are not allowed on the airfield, showground or the car parks.

Can I bring my dog/any animals with me?

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Guide dogs, hearing dogs and medical alert dogs are allowed at the Air Tattoo. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or a jacket.

Unfortunately, pet dogs and any other animals are not permitted entry to the showground or Air Tattoo car parks. This is not only for health and safety reasons, but the vast majority of aircraft at the Air Tattoo are extremely noisy and very likely to cause distress to any animal. Please also note Police patrol the car parks and will take action if an animal has been left in a car.

Where will I find food to purchase?

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A full range of catering units will be located at the three Service Stations, Vintage Village, and Street Food area. If you have specific dietary requirements we suggest you bring food with you as we cannot guarantee you will find exactly what you need on the showground. 

We also provide free water with a number of water bowsers located at each Service Station and around the showground.

I am bringing my baby/young child to the Air Tattoo, do you hire or sell ear defenders?

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Many babies/young children attend the Air Tattoo however we recommend ear defenders for babies/young children as the majority of aircraft displaying are extremely loud. There are many suppliers of ear defenders for babies and small children and these can be ordered on the internet. We do not hire ear defenders. The Official Air Tattoo merchandise units sell ear defenders, however, they may not be suitable for babies and very young children. 

Is there anywhere to safely leave any heavy items or shopping whilst at the show?

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We provide a free Drop Zone facility that will allow you to make the most of your day by leaving shopping, picnics and any other heavy items in a secure location. The Drop Zone can be found in the centre of the Showground at the Blue Service Station.

Is there free Wi-Fi at the Air Tattoo?

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Yes there is. You can access free Wi-Fi in our three Service Stations, as well as in the Techno Zone and Vintage Village.

Where are there Information Points on the showground?

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The main Information Point is located in the centre of the showground at the Blue Service Station; you can also find two further Information Points in the Green and Red Service Stations.

The Air Tattoo Crew are also here to help you enjoy your day and have a wealth of information. They are easy to spot on the showground in their turquoise uniforms and large foam aircraft hands!

Are there cash machines/ATMs on the showground?

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Cashpoints/ATM Machines will be available at each of the three Service Stations, as well as in the Vintage Village. These locations will be marked on the showground map. A small fee is charged for this service.

Where will I find toilets at the show?

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Toilets can be found in numerous places; near each Service Station, in the Vintage Village, and beside the Customer Entry Points in the Car Parks. If you have booked an Enclosure you will have access to private toilets. We ensure we have plenty of facilities placed throughout the showground that are easy to find; providing more than the recommended ratio of people to toilets.

Can I bring a tent/gazebo/windbreak/ladder onto the showground?

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Shelters are allowed up to 1.5 metres in height as are step ladders however they are not allowed within 10m of the crowdline so that they do not obstruct the view of others. Full height gazebos/tents are not allowed. This will be policed and should the problem persist then you will be asked to leave the event, as stated on our T&Cs. 

Do you allow Smoking or Vaping (e-cigarettes) at the show?

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Smoking (including vaping) within the Enclosures is only allowed in Outdoor Designated Smoking Areas, as determined by the organisers and indicated with appropriate signage and is not allowed in any event structure at the Air Tattoo, or within 10 metres of any aircraft.

Where do I enter as a pedestrian (on foot)?

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Pedestrian access for the 2020 Air Tattoo will be through the Yellow Customer Entry Point. You can also arrive through the Blue Customer Entry Point.
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Park & View

Where are the Park & View enclosures?

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There are two Park & View Enclosures, one situated at the East and one at the West end of the airfield. Both locations are signposted by yellow AA signs on the roads leading to the airfield. In the main, aircraft land and depart from the East end of the runway but this is dependent on the prevailing wind direction.

What time do the Park & View enclosures open?

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Wednesday 15 July: 7.30am - 7.30pm.

Thursday 16 July: 7.30am - 7.30pm. 

Monday 20 July: 7.30am - 4.30pm.

What can I see at Park & View?

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Aircraft arrivals and departures, plus a number of aircraft will rehearse their display routines during the days before the show. Due to operational reasons beyond our control a small number of aircraft may arrive or depart prior to or after the Park & View days.

How can I find out which aircraft are arriving / departing / rehearsing?

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A daily flying programme is available for purchase in the enclosures each day. These are prepared the night before and contain the times and details of aircraft movements for that day and are as accurate as possible. However, they may be subject to change due to operations commitments, weather etc.

Where can I buy a ticket for Park & View?

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Tickets can be bought in advance or on the day at either of the Park & View enclosures. Children under 18 are admitted free when accompanied by a paying adult.

Your ticket will allow you to move between Park and View East and West as you please during that day, but please note that no transport is provided between the locations.

Park and View tickets are the only type of ticket available on the day. 

Does a FRIAT membership include Park & View admission?

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FRIAT MACH-3 membership includes free admission to Park & View on Wednesday, Thursday and Monday. FRIAT MACH-2 membership includes free admission to Park & View on Monday. FRIAT MACH-1 members will need to purchase Park & View enclosure tickets separately as this is not included in the membership package.

Can I walk to the Park & View enclosures?

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Yes, but you cannot walk between the two enclosure locations within the airfield as they are at either end of the runway so several miles apart.

Are there toilet facilities in Park & View?

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Yes, at both sites.

Is parking available at Park & View?

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At both sites, from 6:00am each day, free of charge parking is on the airfield, on hard-standing for ticket holders in the Park and View enclosures. You are not permitted to view from within the car park if you do not have a ticket.

Cars can not be left overnight in the car parks.

Bicycles (but not motorbikes) can be locked to the fencing (inside the airfield), near to the main entrance gates at the owner's own risk.

Are there dedicated disabled facilities at Park & View?

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The Park & View East enclosure has a limited disabled parking area, on a strictly first come, first served basis. Please display your blue badge at the gate, where you will be directed accordingly. There is also a designated section on hard standing for wheelchair users within the enclosure.

The Park and View West enclosure has plenty of parking close to the enclosure for disabled use. There are disabled toilet facilities in both locations. Wheelchair users should note that both enclosures are mainly grassed over areas with uneven surfaces.

Are there traders and catering in Park & View?

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Catering is available at both Park & View sites, whilst Official Air Tattoo souvenirs are available at Park and View East only. Official Souvenir Programmes are available to purchase at both sites.

Can I bring my dog to Park & View?

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Unfortunately, dogs are not permitted entry to the Park & View enclosures or car parks. This is not only for health and safety reasons, but the vast majority of aircraft at the Air Tattoo are extremely noisy and very likely to cause distress to dogs, due to their acute hearing sensitivity. Please also note Police patrol the car parks and will take action if an animal has been left in a car.

Can I use a stepladder in Park & View?

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The Park & View East and West have a dedicated stepladder area.

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FRIAT

When will the FRIAT passes be mailed out?

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If you placed your order before the end of March your passes will be posted in May.

Which Customer Entry Point (CEP) do we use on Thursday and Monday?

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The Blue Car Park and  Customer Entry Point will be open to FRIAT members for access to the enclosure on Thursday and Monday unless you are told otherwise by email/or road signs.

Which Customer Entry Point (CEP) do I use on Friday, Saturday & Sunday?

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You use the Customer Entry Point (CEP) dedicated to your approach route (Green, Red, Blue or Yellow if arriving by coach/bus).  If you arrive via the Blue route you can utilise 'Gate J' which will be open to FRIAT members only 7.30am - 9.15am.  This gate gives FRIAT members an exclusive path to the Blue CEP and hence far quicker access to the Enclosure.

How do I get to 'Gate J'?

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To get to Gate J, by car you need to arrive and depart using the Blue route and park in the Blue Car Park. The traditional access Gate for the Blue CEP is Gate K and as you look at the Blue CEP Gate J is to your right.  FRIAT volunteers and Security Stewards will be on-hand, at Gate J, to confirm FRIAT Membership and manage queuing.

Can I buy access to the FRIAT enclosure for Monday only?

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No, the membership packages are MACH-1 (2 days - Sat & Sun), MACH-2 (4 days - Fri to Mon) or MACH-3 (Weds to Mon).  At the moment we do not sell individual days.

How do I book a 'white chair'?

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These are for FRIAT members who have a blue badge/ or severe mobility issues that mean they are not able to access the grandstand.  These are allocated on a first come first served basis when you make your booking.

I want to bring my child/partner/friend to the show on Saturday - can they use the enclosure with me?

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 No sorry, access to the enclosure is for FRIAT members only.  There is not sufficient space for additional guests to be given access during the public show days.

Can I choose where I sit in the Grandstand when I arrive?

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Seats are allocated in advance and your seat number will be printed on your FRIAT pass.  You can make requests for a specific seat at the time of booking but these cannot be guaranteed.

I can no longer come to the show can I get a refund?

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Tickets may be cancelled prior to 1/5/19 and you will be reimbursed the value of your booking less the £20 administration fee.All order cancellation requests should submitted by email to: FRIAT@rafcte.com.

Due to the close proximity of the show, after 1/5/19 all tickets are non-refundable and no refunds will be made. All booking and administration fees are non-refundable.

Enclosure packs will be posted prior to the show. Lost or damaged FRIAT passes cannot be replaced prior to the show. In the event of loss or damage please contact: FRIAT@rafcte.com


What if I don't want to purchase my FRIAT membership via the internet?

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You can call the Ticket Line on 01285 713 456 (Mon - Fri, 9am - 5pm) 

How do I access the FRIAT member's area of the website?

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When your booking is confirmed you will be sent an email containing the password to this area.
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Merchandise

When will my 2019 DVD/Blu-ray be delivered?

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The 2019 DVD/Blu-ray will be dispatched from the beginning of November.

How do I return an item?

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You can fill in the form HERE.

What are your postage charges?

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P&P charges are broken down into 3 zones - UK, Europe & Rest of World.

The first item in your basket is charged at:

UK £2.50, Europe £3.50, Rest of World £3.50

Should you add 2 or more items to your basket P&P will be:

UK £5.00, Europe £7.00, Rest of World £7.00 regardless of the number of items ordered.

We offer free delivery on orders over a certain value:

UK £50.00, Europe £75.00, Rest of World £100.00 (these figures are only valid for merchandise orders and will not be applied to RIAT ticket or enclosure purchases)

When will I receive my delivery?

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For all items in stock we aim to deliver your order within 14 working days but please allow up to 28 days. For 2019 Pre-Order DVD/Blu-ray orders we hope to despatch these late October/early November in time for Christmas.

I want to order an item but have it delivered to a different address - is this possible?

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Before the check out process you will have the option to select an alternative delivery address.

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“It was an epic spectacle, as magical as anything you've ever seen in the West End, and as loud as anything you've ever heard at Knebworth.”

Jeremy Clarkson, Television Presenter

“All the thrills, excitement and noise of a Grand Prix, but in the air!”

Jenson Button, Former Formula 1 Racing Driver

“Probably the most complete air show I’ve ever been to!”

Al Worden, Apollo 15 Astronaut

“This is THE best airshow!”

Buzz Aldrin, Apollo 11 Astronaut

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