Merchandise Assistant

Location: Fairford

DETAILS

The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.

 

What are we looking for?
We are looking to appoint an Assistant on a fixed-term contract who will support the Merchandise Executive in the planning and delivery of RIAT 26,
 

Your main responsibilities will include:

  • Administrative support to the Merchandise Executive to include promoting and selling Air Tattoo merchandise and souvenir programmes. 
  • Liaising with customers, suppliers and staff regarding orders placed. 
  • Assisting with the receipt and recording of merchandise and company clothing orders. 
  • Liaising with the souvenir programme editor regarding information required, proof sign off and production/delivery. 
  • Liaising with the volunteer team to ensure that all pre-show information is effectively communicated, and queries responded to in a timely manner. 
  • Working as part of the Logistics team over the Air Tattoo, responsible for stock control, wellbeing and support alongside the volunteer team to deliver a first-class customer experience. 
  • Keeping accurate records of any stock movements/transfers via our POS system. 
  • Ensure merchandising area and stock cage in company warehouse is clean, tidy, and organised in the lead up to the Air Tattoo and post event. 
  • Overseeing return of unsold stock and programmes to company warehouse and completing post show reconciliations of unsold stock and programmes. 

 

Type of contract/working hours:

FTC 13/04/2026 until 02/08/2026
 
36.25 hours per week. Based in Fairford, Gloucestershire  
All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event.    
RIAT Weekend Date: 17th-19th July 2026 

 

 
What we will offer:

We offer a salary of £25,000 per annum (pro rata), along with the unique opportunity to be part of the world-famous Royal International Air Tattoo. 
As part of the role, you’ll also receive two complimentary tickets to RIAT, plus an exclusive staff discount of 50% on up to six additional tickets—so you can share the experience with friends or family and enjoy the event from the inside. 

 

About you:

We are looking for a motivated and customer-focused individual educated to GCSE standard, with strong Excel and Word skills and experience in a sales or customer-facing role. The successful candidate will have excellent communication and numeracy skills, a positive can-do attitude, and the ability to prioritise tasks and meet deadlines in a fast-paced environment. Experience within a marketing or retail gift environment, along with knowledge of purchasing, product and stock control, Health & Safety, and manual handling, would be advantageous. You will be personable, reliable, and proactive, able to work independently as well as part of a team, committed to delivering excellent customer service while always putting

 

application process:

To apply, please submit a CV together with a covering letter outlining your interest in the role and how your experience aligns with the requirements.
The whole job description is on our job portal, click here to see more. 
Closing date: 28th February 2026.