Social Media Community Management

Team:                                    

Media Liaison Group

Role Title:                          

Social Media Community Management

Location:                            

Fairford, Gloucestershire

Role Grade:                       

Volunteer

TEAM Manager:         

PR & Engagement Officer

 

 

About us:

We are the Royal Air Force Charitable Trust Enterprises. We will promote the RAF by placing it at the heart of a programme of world-class events and activities, with the Royal International Air Tattoo (RIAT) as our unique centrepiece. We will Inspire young people, inside the RAF and wider UK society, to fulfil their potential in air, space and technology by delivering, with and through partners, access to and involvement in forward-looking air and space activities, including highly stimulating personal development opportunities. 

 

About the role:

This role supports the Social Media Manager by responding appropriately to enquiries on social media through comments and direct messages.  

Main Responsibilities will include:

  • Responding to messages, comments on Facebook, X and Instagram in a timely and appropriate manner under guidance from the Social Media Manager 
  • Working with other volunteers and the customer experience team to help resolve issues and questions that customers may have 
  • Supporting the team when any emergency response is activated 

What commitment is required?

  • Five days commitment from Wednesday 15th July to Monday 20th July

what you get in return for volunteering:  

  • An opportunity to learn new skills and be part of a fantastic team of over 1,250 volunteers
  • Support the work of the RAF Charitable Trust
  • Two complimentary tickets to give to family or friends
  • Discount on official merchandise
  • Camping or temporary accommodation, if required
  • Freshly prepared meals in our onsite Airfield Diner 
  • Access to our Volunteer Village, which includes evening entertainment

Travel:

In line with our sustainability commitment, we strongly encourage volunteers to car share wherever possible, and/or utilise public transport.  

The following is in place to support our volunteers with any out-of-pocket expenses. 

  • Motor Mileage: Claim 45p per mile (maximum 315 miles) return mileage to RIAT and to encourage car sharing, an additional 5p per additional passenger may be claimed by the vehicle driver
  • Train Fare: Travel should be standard class; reimbursement will be made up to the maximum claim amount (£100.00) on the production of receipts, tickets, or confirmation email  

Next steps

Interested applicants should complete an application form which can be found here.